Eng
Eng
At Astroindusoot, we strive to provide our customers with the highest quality astrology products, including certified gemstones, rudraksha, yantras, astrology kits, and spiritual remedies. Every product we deliver goes through strict quality checks, authenticity verification, and in many cases, a spiritual energization (abhimantran) process to ensure it carries the right vibrations for your benefit.
We also understand that there may be situations where a customer may wish to cancel their order. To make things transparent, we have designed a clear and customer-friendly cancellation policy that explains in detail the conditions under which cancellations are possible and where they are not.
1. General Cancellation Guidelines - Orders can be cancelled only within 24 hours of placing them, provided the order has not been shipped or processed. - Once an order has been shipped, packed, or dispatched from our warehouse, cancellation requests cannot be entertained. - Cancellations are subject to approval by the Astroindusoot support team after verifying your order details
2. Cancellation Policy for Customized Gemstones (Non-Cancellable Products) Customized gemstones are gemstones that are chosen, cut, purified, and energized as per your horoscope, date of birth, or astrological requirements. These gemstones go through a sacred ritual where they are energized specifically for you. Once energized, they carry your personal vibrations and cannot be reused or resold to another individual. For this reason, customized gemstones cannot be cancelled, returned, or refunded once the order has been placed. Even if the product has not yet been dispatched, customized gemstones fall under non-cancellable items due to the spiritual and personalized work that goes into preparing them.
3. Cancellation Policy for Non-Customized Products For other products that are not personalized, such as bracelets (Evil Eye, 7 Chakra, Pyrite, etc.), standard Rudraksha beads, Yantras, Astrology kits, and other spiritual items: - Cancellations are allowed only if requested before the order has been dispatched. - Once the product is shipped, cancellations will not be possible.
4. How to Request a Cancellation If you wish to cancel your order (within the allowed time frame), please follow these steps: 1. Contact our customer support team through email or phone. 2. Share your order ID, registered mobile number, and reason for cancellation. 3. Our team will verify your details and confirm whether your order is eligible for cancellation. 4. Once approved, you will receive confirmation via email/SMS.
5. Refund Policy on Cancelled Orders - If your order is eligible for cancellation, the refund will be processed to your original mode of payment (credit/debit card, net banking, UPI, wallet, etc.). - Refunds are usually completed within 7–10 business days, depending on your bank or payment provider. - If there is any delay beyond this period, our support team will provide assistance and updates regarding your refund status. - No refund will be applicable for customized gemstones or personalized remedies, as these are non-cancellable
6. Special Cases Where Cancellation is Not Possible - Customized gemstones and horoscope-based remedies. - Orders that have already been dispatched. - Products bought during special sales, discounts, or promotional offers may have restrictions. - Any product that has already been energized, consecrated, or personalized for the customer.
7. Why Customized Gemstones Cannot Be Cancelled At Astroindusoot, we believe in complete transparency with our clients. Customized gemstones are not ordinary products — they are: - Handpicked by expert astrologers as per your birth details. - Cut, polished, and certified for authenticity. - Spiritually purified and energized (abhimantrit) to align with your specific planetary influences. - Prepared uniquely for one individual only.
Because of these reasons, such gemstones are treated as sacred and non-transferable items, which makes them ineligible for cancellation or refund.
8. Important Points to Remember - Always double-check your order details (name, date of birth, gemstone requirements, shipping address, etc.) before confirming. - Cancellation is not possible once an order has been shipped. - Customized gemstones, remedies, or personalized astrology products are strictly non-cancellable. - Our team is always available to guide you before purchase to ensure you select the right product.
Conclusion At Astroindusoot, our goal is to maintain a balance between customer convenience and the sacred value of astrology products. This cancellation policy ensures fairness, clarity, and trust while preserving the spiritual significance of customized remedies.
We thank you for your understanding and continued trust in Astroindusoot.