About Us - Astroindusoot

Terms & Policy

1.Introduction to Astroindusoot

1.1 Welcome to Astroindusoot terms and conditions of use. These Terms and Conditions apply to use of the website at www.astroindusoot.com. The acceptance to the terms and conditions will bound you to follow these terms and conditions by accessing the website and/or placing an order of purchase or buying of any products listed on the Astroindusoot website. Irrespective of whether you choose to buy anything or not you have to register with us or place an order with us, you confirm your acceptance of these terms and conditions on visiting the website.

1.2 You can have an easy access to most of the pages of the website without registering your details with us. But certain areas of the website are only accessible after registration by the visitor

1.3 Please read and familiarize yourself with these terms and conditions and if you do not accept them, please do not use the website.

NOTE: This document constitutes an "electronic record" under the provisions of the Information Technology Act, 2000 and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

2. Your Obligations

2.1 In these Terms and Conditions, wherever the term used as ‘you’ it will mean as a registered user or any natural or legal person who has agreed to become a member of the website by providing Registration Data while registering on the Website, or is browsing the website without registration.

2.2 Astroindusoot has the right to amend these terms and conditions at any time without any previous notice to you or your consent to the terms and conditions with every periodic visit and/or prior to each online visit to Astroindusoot.com. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of the Astroindusoot website which will override these terms and conditions to that extent only. In such case, the other terms and conditions herein shall become active. If you do not want to continue any such expressly designated legal notices and conditions, you can easily discontinue the usage of the Astroindusoot website.

2.3 As per the agreement, Astroindusoot shall not be liable for any direct, indirect, incidental, special or consequential damages arising out of, or in any way related with the Astroindusoot website or for the delay or inability to use the website, or for any information, products, and services obtained through the website.

3. Registration & Other Obligations

3.1 For a new Registered User, these Terms and Conditions will come into force and become active and enforceable as per your 'acceptance'. 'Acceptance' shall mean your positive action in filling your registration data and clicking on the 'continue button' as provided on the registration page. If you do not wish to accept these terms and conditions, you are free, not to fill up your registration data and discontinue usage.

3.2 Your Registered Data is used in processing your online purchase order and for providing ancillary services or products which is offered by Astroindusoot. You give the authority to Astroindusoot to access such data and to forward the data to its various outlets/offices or to parties, those who provide the similar services or products; in whichever place, no matter where you are located. For your acknowledgement our team members or its chosen partners may contact you via email or other source in case, your order changes or any kind of alterations are needed to the order or for promotional purpose.

3.3  This is your foremost responsibility to maintain the confidentiality of your User ID and Password and you would solely be responsible for all activities that occur under your User ID and Password.

3.4 You should give the right information which is accurate, true and completely updated information of yourself in every aspect, as requested by Astroindusoot at the time of registration.  In case of any suspicious details of yourself for which Astroindusoot has reason to believe to be false, inaccurate or incomplete, the website will automatically terminate or suspend your account/membership and deny you access to the Astroindusoot website.

3.5 In using the website you agree that you will not:

a. Omit, delete, forge or misrepresent information,
b. Impersonate any person or entity, or falsely state or otherwise misrepresent an affiliation with any person or entity,
c. Engage in any activities intended to withhold or cloak identity or contact information,
d. Send harassing and/or threatening messages to Astroindusoot,
e. Post excessive responses to interactive features or functions of this Site,
f. Engage in 'flooding', i.e., ICMP flooding and mail bombing (sending large amounts of email repeatedly to the Astroindusoot email address).

3.6 You agree that you are responsible for your own communication and that you will not post, disseminate or transmit any content that:

a. infringes or violates any party's copyright, trademark, trade secret, patent or other proprietary right including, but not limited to, using third-party material which is the subject matter of copyright, without appropriate permission and using or distributing third-party information protected as a trade secret in violation of a duty of confidentiality,
b. you do not have the right to disseminate or transmit under law, or contractual or fiduciary relationships,
c. contains personally identifiable information belonging to minors,
d. posts, disseminates or transmits any worm, viruses or other harmful, disruptive or destructive files, code or programs on the TRR website,
e. attempts to penetrate security measures of the web site, service or obtain or bypass user ID / passwords.

4. Eligibility

4.1 You can use the website only if you are competent to enter into a legally binding contract under the provisions of the Indian Contract Act, 1872. If you are a minor and if you wish to purchase products through the Astroindusoot website you may do so through your legal guardian or parents who have registered themselves as Registered Users of the website. Astroindusoot reserves the right to terminate your membership without assigning any reasons.

5. Your Online Order/Payment

5.1 As per your acceptance over the ordering of the various products from our website you are a deemed customer of our website who has placed an order with us for purchase of the specified products. You recognize that you can purchase products through the website only through your membership account and all online payments will be accepted only through valid and authorized credit/ debit cards. The website secure server software (SSL) technology will encrypt all registered data, including your name, address, credit/ debit ("Card") details and telephone numbers and ensure 100% safety in the online transactions you make on the website.

5.2 While the purchase on the website, at every stage you will be guided appropriately through various details for choosing your products to confirmation of your payment and purchased items. A Maximum Retail Price (MRP) is shown in regards of each product on the website and is inclusive of all applicable taxes at the current rates and is correct at the time of entering the information.

5.3 We reserve the right that any time whenever we feel the need to refuse to process a transaction for any reason or refuse to provide service to anyone at any time at its sole discretion. Additionally, we strictly adhere to the policies of our company and hence shall not be liable to you or any third party for withdrawing / adding / changing any products on the Astroindusoot website.

6. Delivery

6.1 Once an online purchase is placed from the website, we will thereafter transmit an email confirmation to your registered email address informing you of the scheduled date of delivery of your orders.

6.2 We always will deliver your purchased goods and services to your door or through digital media, and the maximum average time taken in delivery of your products is normally 3 to 4 weeks from the date of placing the Purchase Order on the website and realization of purchase order amount. In case, you have your premises located in a high rise complex, then you have to take efforts and have to make arrangements for smooth carriage by the carrier from such main gate of the complex to your door, regardless of any floor of your premises. Your acceptance is all we need to ensure that access for your products is suitable for our delivery man as well it’s a two way process a little cooperation from your side. Astroindusoot will not be in any case accepting cancellation by you at the time of delivery. Subject to your general right of cancellation under the cancellation clause. 

6.3 Astroindusoot always aims at carrying out deliveries on the given date. The delivery date which is provided to you is the maximum estimated time to deliver the product. But in case, we find that subsequently the estimate is not up to the date, Astroindusoot will endeavor to inform you using the registered contact numbers and/or email address from your registered data.

6.4 In case, if it happens that your purchased goods remains at Astroindusoot warehouse for more than a week and during that time if you fail to accept delivery or re-delivery (despite Astroindusoot having contacted you to do so), Astroindusoot reserves the right to cancel your order and retain up to 50% of the order value.

6.5 All of the purchases made by you from the website are pursuant to a shipment contract.  And as per your order to such purchased goods shall be delivered to you once the goods are dispatched by Astroindusoot to the carrier for delivery to your door. You have to make sure that the carrier of your online ordered goods at your door shall be your agent.

7. Short Delivery, Defective Goods or Damaged Goods

7.1 At the delivery time of product, we want you to inspect and supervise all the minute details about the product before signing to declare that you have received your goods in good condition. To protect your interest, if there is any claim made by you concerning short delivery and/or damaged and/or defective product found on delivery, or concerning damaged or defective goods found at a later date, but not later than 7(seven) days from the date of delivery, must be notified to the customer care department of Astroindusoot by e mail at support@astroindusoot.com or by phone on +91 9027498498. Astroindusoot does not accept any claims for damage after that specified time.

7.2 Astroindusoot does not warrant covering the effects of normal wear and tear, or damage caused by accident, movement, abuse or neglect of the purchased products within your premises.

8. Cancellation & Returns Procedure

8.1 You may cancel your purchase order within a period of and in any event not later than, 1 (one) day from the date of purchase.

8.2  If you choose to cancel your purchase order after your product has been dispatched, then the following procedure will apply.

8.3 In any case you decide to return the purchased product for some reason; you have to contact the customer care department of Astroindusoot which will arrange to collect your purchased product. Astroindusoot will levy an appropriate collection charge depending upon your location. You shall not be able to return product already delivered to you, beyond a period of 7 (seven) calendar days from the date of delivery of the product.

8.4 You have already reimbursed to the credit card with which you paid for the product online, after deducting the appropriate collection charge, once the returned product have been received back in a good condition and shape into Astroindusoot Central Distribution Depot. For all other payment modes, refunds will be made through cheque or NEFT payment as applicable at the billing address within 2 weeks of resolution.

8.5 If it is found by Astroindusoot that the product returned by you is not in a fully re-saleable condition, then Astroindusoot reserves the right to refuse a refund on such product, or shall deduct an amount which may be up to 50% of the original selling price from the refund amount.

9. Product Description

9.1 Every product you purchase online is sold subject to its Product Description. Astroindusoot ensures that all the reasonable care to all the details, descriptions and prices of products displayed on the Astroindusoot website are real and are not vague at any point of time when the relevant information was entered into the system. Although Astroindusoot website is kept as up to date as possible, information including Product Description appearing on the website, however it is possible that at a certain point of time it may not always reflect the exact position at the time of you placing an order.

9.2 Astroindusoot reserves the right to withdraw any products from the Astroindusoot website at any time and/ or remove or edit any materials/ pages or content on the Astroindusoot website.

9.3 Actual colors may be little different form images on the web due to the photography limitations and different screen settings of Computers/ Mobiles.

10. Electronic Communication

10.1 You use Astroindusoot website for any of the purpose and not just limited to sending communication via email or otherwise, information or data, constitutes communication with Astroindusoot via electronic records and you consent to receive communication via electronic records from Astroindusoot periodically or as and when required. The communication by Astroindusoot through courier, post or electronic means constitutes proper service of notice or electronic records.

11. Disclaimer

11.1 The information displayed over the website is only for your convenience and general information about us. It does not constitute any of the suggestions or the advice that you should act upon, it is just for your convenience.

11.2 Astroindusoot hereby excludes any warranty, either express or implied, as to the correctness, completeness, timeliness, accuracy, fitness for a particular purpose of the Astroindusoot website or any of its contents.

11.3 By visiting and reading all the terms and the conditions you can evaluate that Astroindusoot will not be liable for any direct/indirect or consequential loss, damages or compensation arising from the use of the information and material contained in the Astroindusoot website or from your access of other material on the internet via web links for/from Astroindusoot website.

11.4 If any clause (or part of a clause) of this agreement is found by any Court or Authority of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall continue to subsist and remain in force.

12. Dispute Resolution

12.1 Any issue regarding the above terms and conditions or any of the transaction of purchase conducted by you though the Astroindusoot website shall be submitted to sole arbitration under the Arbitration and Conciliation Act, 1996. The sole arbitrator shall be appointed by Astroindusoot. The award of the arbitrator shall be final and binding on you as a decree of a court of law. The jurisdiction and venue for arbitration shall be at Meerut, Uttar Pradesh, India only.

13. Jurisdiction

13.1 By accessing this website you agree that only the Courts in Meerut, Haryana, India shall have the jurisdiction to entertain any suit or other proceedings by or against Astroindusoot.

14. Pricing Information

14.1 Prices will include all applicable taxes and charges extra needs to be specified. Astroindusoot provides Free shipping worldwide (any Customs/ Octroi charges will payable directly to the courier company, by the customer). Astroindusoot reserves the right to revise prices in future.

SECURITY POLICIES

1. Delivery and Returns

1.1 Once your order and the purchase has been completed, we will thereafter transmit a confirmation email to the registered email address of the customer intimating the scheduled date of delivery of customers purchased items.

1.2 Deliveries will be made within 3 weeks from the date of realization of purchase order amount. The customer hereby agrees to make adequate arrangements for smooth carriage of the purchased items by the carrier from the main gate of the customer premises to customer’s doorstep. Astroindusoot will not accept cancellation at the time of delivery, subject to the general right of the customer under the cancellation clause below.

1.3 Astroindusoot will make every effort to carry out deliveries on the given date. The delivery date provided to the customer is an estimate given in good faith. If Astroindusoot finds subsequently that the estimate is inaccurate, Astroindusoot will endeavor to inform the customer using the registered contact numbers and/or email address of the customer.

1.4 Astroindusoot will make 3 attempts for delivery to the customer’s desired address. In case the delivery does not happen and the orders are returned, Astroindusoot reserves the right to cancel the order and retain up to 50% of the order value. All purchases on the website are made pursuant to a shipment contract.
The customer hereby agrees that the title to such purchased goods shall pass on to the customer once the goods are delivered by Astroindusoot to the carrier for delivery to the customer’s doorstep. The customer agrees that the carrier of the purchased goods to the customer’s premises shall be the customer’s agent.

1.5 Astroindusoot provides Free shipping worldwide (any Customs/ Octroi charges will payable directly to the courier company, by the customer). Astroindusoot reserves the right to revise prices in future.

2. Cancellation & Returns Procedure

2.1 The customer may cancel the purchase order within a period of and in any event not later than, 1 working day from the date of purchase. Customer can not cancel Get a call back service .If the customer chooses to cancel the purchase order after the dispatch of the purchased item, then the following procedure will apply:
For return of the purchase items, the customer should contact the customer care department of Astroindusoot at support@Astroindusoot.com within 7 days of delivery. Astroindusoot will levy an appropriate collection charge depending upon the items purchased and the customer’s location which will be duly conveyed before collection.

2.2 In case the reason of return is delivery of wrong items (delivered items different from ordered / described, poor quality of delivered items etc.). Astroindusoot will fully refund the collection charges and further arrange suitable replacement(s) at its own cost. Any refund of the purchase amount will only be at the discretion of Astroindusoot.

2.3 In case of refund, the refund will be made on the credit/debit/charge card with which the items were purchased on-line, after deducting the appropriate collection charge, once the items has been received back in good shape by Astroindusoot.

2.4 If it is found by Astroindusoot that the returned items are not in good condition, then Astroindusoot reserves the right to refuse any refund / replacement.

3. Arbitration and settlement of disputes

3.1 Astroindusoot will always make full efforts to ensure customer satisfaction. But, in the unfortunate situation of any legal disputes, the Courts at Meerut, Uttar pradesh alone shall have exclusive jurisdiction, to the exclusion of all other courts.